No one likes to have customers leave as it doesn’t do much for your ego or the marketing of your small business.
Unfortunately, the reality is that some of your customers will go to your competitors and for a variety of reasons.
When customers leave the instinct is to replace that business with new customers. Often little thought [...]
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Have you ever filled out a contact form on a website or sent an email and weeks later you are still waiting for a response?
Unless you have been extremely lucky you probably have experienced this and felt a little frustration or even felt angry.
This issue is not restricted to large companies. It seems from reading [...]
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