Customer service is one of the most important elements of marketing and the steps you take to keep your customers informed when problems occur can strengthen or harm the relationship. Yesterday the server hosting our website went down. I only found out in the afternoon when I tried to go into our admin area to… Continue Reading
Tag Archives: Customer Service
Are your Customer Service Policies Friendly?
One of the cornerstones for small business marketing is customer service. This area is being given more attention these days and most of us know it is a simple way to attract and retain our customers. I was reading an article yesterday on the Sydney Morning Herald Small Business Blog by Kristen Le Mesurier… Continue Reading
We Provide Great Customer Service …But
You are about to enter a shop and you see a sign that says – “We reserve the right to refuse service to those who walk in on their mobiles”. As you approach the counter another sign says – “Please refrain from using your mobile phone whilst being served”. It doesn’t take you too long… Continue Reading
Simple Customer Service Marketing Tips
Regardless of whether you sell a product or service, run a solo business or have employees it is essential you have a customer service program in place as part of your marketing program. The best customer service programs are simple to understand and implement and are focussed on adding value to your customers. So here… Continue Reading