You are about to enter a shop and you see a sign that says – “We reserve the right to refuse service to those who walk in on their mobiles”. As you approach the counter another sign says – “Please refrain from using your mobile phone whilst being served”. It doesn’t take you too long… Continue Reading
Tag Archives: Customer Communication
Customer Perception – Beware of What You Say
In Australia’s media this morning it was announced that Telstra (our biggest telecommunications company) was being excluded from a tender process for a major infrastructure project for a national broadband network. The stated reason for excluding them was that they failed to meet one of the basic requirements – the document did not include a… Continue Reading
