Comments on: Are You Managing Your Customers’ Expectations? http://www.m4bmarketing.com/managing-customer-expectations/ Marketing Strategies To Thrive and Profit Tue, 07 Feb 2012 06:05:22 +0000 hourly 1 http://wordpress.org/?v= By: Susan Oakes http://www.m4bmarketing.com/managing-customer-expectations/#comment-2442 Susan Oakes Mon, 17 Aug 2009 04:14:36 +0000 http://www.m4bmarketingblog.com/?p=1333#comment-2442 You make a very good point about not being hurried. Sometimes I think we want to please so we rush to provide answers. In your experience why do you think some business players forgetthese days? You make a very good point about not being hurried. Sometimes I think we want to please so we rush to provide answers.

In your experience why do you think some business players forgetthese days?

]]> By: Strategic Growth Advisors http://www.m4bmarketing.com/managing-customer-expectations/#comment-2441 Strategic Growth Advisors Mon, 17 Aug 2009 03:08:47 +0000 http://www.m4bmarketingblog.com/?p=1333#comment-2441 Thank you, Susan, for posting a relevant article that most business players these days seem to forget. In my own viewpoint, I think that providing a specific answer to your client is the key to avoid having a misunderstanding. However, "specific" does not mean "hurried." Having a smartly thought-out answer involves calculating the possibility of committing errors and other unexpected factors that may be encountered along the way. Thank you, Susan, for posting a relevant article that most business players these days seem to forget.

In my own viewpoint, I think that providing a specific answer to your client is the key to avoid having a misunderstanding. However, “specific” does not mean “hurried.”

Having a smartly thought-out answer involves calculating the possibility of committing errors and other unexpected factors that may be encountered along the way.

]]> By: Susan Oakes http://www.m4bmarketing.com/managing-customer-expectations/#comment-2440 Susan Oakes Fri, 14 Aug 2009 21:25:30 +0000 http://www.m4bmarketingblog.com/?p=1333#comment-2440 Cindy, You bring up an important aspect we often forget. As more of us conduct business with customers from different countries and cultures, being alert to the different expectations is essential. Cindy,
You bring up an important aspect we often forget. As more of us conduct business with customers from different countries and cultures, being alert to the different expectations is essential.

]]> By: Cindy Kingc http://www.m4bmarketing.com/managing-customer-expectations/#comment-2439 Cindy Kingc Fri, 14 Aug 2009 11:26:06 +0000 http://www.m4bmarketingblog.com/?p=1333#comment-2439 Hi Susan, This is another important topic! As a North American living in various European countries, I have often noticed how my customer service expectations are so different to those around me. North America customer service is generally considered higher than most of the countries I have worked in over here. What I found interesting was implementing "extra" customer service in a culture where less is expected. But there are also totally different expectations and cultural differences mean that what is perceived as good in one country is not necessarily good in another and can even be negative. Knowing what your customers expect is so important. Hi Susan,
This is another important topic!

As a North American living in various European countries, I have often noticed how my customer service expectations are so different to those around me. North America customer service is generally considered higher than most of the countries I have worked in over here. What I found interesting was implementing “extra” customer service in a culture where less is expected.

But there are also totally different expectations and cultural differences mean that what is perceived as good in one country is not necessarily good in another and can even be negative.

Knowing what your customers expect is so important.

]]> By: bizsugar.com http://www.m4bmarketing.com/managing-customer-expectations/#comment-2437 bizsugar.com Thu, 13 Aug 2009 07:50:12 +0000 http://www.m4bmarketingblog.com/?p=1333#comment-2437 <strong>Are You Managing Your Customers’ Expectations?...</strong> If you have not taken the time to really understand you customers then you are left with assuming you know what they expect. For example if you have ever been asked to quote on a job do you tell the customer when they will receive the quote or do you l... Are You Managing Your Customers’ Expectations?…

If you have not taken the time to really understand you customers then you are left with assuming you know what they expect. For example if you have ever been asked to quote on a job do you tell the customer when they will receive the quote or do you l…

]]> By: Susan Oakes http://www.m4bmarketing.com/managing-customer-expectations/#comment-475 Susan Oakes Wed, 27 May 2009 00:08:20 +0000 http://www.m4bmarketingblog.com/?p=1333#comment-475 Deborah, You make good points and I think we can sometimes forget that very simple actions like you mentioned are very easy to do. Also these actions with current customers do not take a lot of time or money to be effective versus the time and money needed to attract new customers. Deborah,
You make good points and I think we can sometimes forget that very simple actions like you mentioned are very easy to do. Also these actions with current customers do not take a lot of time or money to be effective versus the time and money needed to attract new customers.

]]> By: Deborah Chaddock Brown http://www.m4bmarketing.com/managing-customer-expectations/#comment-464 Deborah Chaddock Brown Tue, 26 May 2009 11:10:58 +0000 http://www.m4bmarketingblog.com/?p=1333#comment-464 Susan, Thanks for referencing my post - great additions here on your post. We just can't over communicate. The more we touch base, ask questions, check our customer's temperature - the better equipped we'll be to effectively meet - EXCEED their expectations. Deborah Susan,
Thanks for referencing my post – great additions here on your post. We just can’t over communicate. The more we touch base, ask questions, check our customer’s temperature – the better equipped we’ll be to effectively meet – EXCEED their expectations.

Deborah

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