Comments on: Is Your Customer Communication As Clear As Mud? http://www.m4bmarketing.com/customer-communication-as-clear-as-mud/ Marketing Strategies To Thrive and Profit Tue, 07 Feb 2012 06:05:22 +0000 hourly 1 http://wordpress.org/?v= By: Susan Oakes http://www.m4bmarketing.com/customer-communication-as-clear-as-mud/#comment-2431 Susan Oakes Sun, 09 Aug 2009 23:04:35 +0000 http://www.m4bmarketing.com/?p=1790#comment-2431 Anita, I can identify with what you said about having to learn about web technology. I had to learn about software "speak" when we developed our product as it was like we were both speaking a foreign language to each other. Perhaps there is an opportunity for someone to translate web and other technology languages into everyday words. Anita,
I can identify with what you said about having to learn about web technology. I had to learn about software “speak” when we developed our product as it was like we were both speaking a foreign language to each other.

Perhaps there is an opportunity for someone to translate web and other technology languages into everyday words.

]]> By: Anita Campbell http://www.m4bmarketing.com/customer-communication-as-clear-as-mud/#comment-2430 Anita Campbell Sun, 09 Aug 2009 21:50:20 +0000 http://www.m4bmarketing.com/?p=1790#comment-2430 Amazing how clarity can be in the eye of the beholder. Your point is exactly why I've had to teach myself some Web technology. Even though you may tech help, you can be speaking "different languages" and it becomes a frustrating experience. Amazing how clarity can be in the eye of the beholder.

Your point is exactly why I’ve had to teach myself some Web technology. Even though you may tech help, you can be speaking “different languages” and it becomes a frustrating experience.

]]> By: Cindy Kingc http://www.m4bmarketing.com/customer-communication-as-clear-as-mud/#comment-2419 Cindy Kingc Fri, 07 Aug 2009 06:55:00 +0000 http://www.m4bmarketing.com/?p=1790#comment-2419 Susan, Oh, my daughter somehow expects me to understand the workings that go on in her mind :) What surprises me is how she can be so skilled in one aspect connecting with people and yet she can be so bad in another aspect of communication. I must admit that I think she lacks natural "strategic" communication skills because it's easy to make the comparison with my other daughter, who is very strategic by nature. I fell into communication through languages, international business and developing cross-cultural skills over the years. Of course, I have found it interesting, although there have been times when I felt as if I "lost" more than half of my vocabulary. Simplicity is vital in communication across cultures and dealing with people with varying levels of English language skills. The down side is that in practice and over time this often means you reduce the number of words you use. The good side is that you learn to get extreme with clarity in every piece of communication you make. Susan,

Oh, my daughter somehow expects me to understand the workings that go on in her mind :) What surprises me is how she can be so skilled in one aspect connecting with people and yet she can be so bad in another aspect of communication. I must admit that I think she lacks natural “strategic” communication skills because it’s easy to make the comparison with my other daughter, who is very strategic by nature.

I fell into communication through languages, international business and developing cross-cultural skills over the years. Of course, I have found it interesting, although there have been times when I felt as if I “lost” more than half of my vocabulary. Simplicity is vital in communication across cultures and dealing with people with varying levels of English language skills.

The down side is that in practice and over time this often means you reduce the number of words you use.

The good side is that you learn to get extreme with clarity in every piece of communication you make.

]]> By: Susan Oakes http://www.m4bmarketing.com/customer-communication-as-clear-as-mud/#comment-2418 Susan Oakes Fri, 07 Aug 2009 06:36:03 +0000 http://www.m4bmarketing.com/?p=1790#comment-2418 Cindy, I think mine in the past was a habit of speaking and writing in short hand and expecting someone to be on the same wave length. Does your daughter roll her eyes if you do not understand her? It is interesting that you brought up "strategy". How do people improve the strategic element in your experience? Cindy,
I think mine in the past was a habit of speaking and writing in short hand and expecting someone to be on the same wave length. Does your daughter roll her eyes if you do not understand her?
It is interesting that you brought up “strategy”. How do people improve the strategic element in your experience?

]]> By: Cindy King http://www.m4bmarketing.com/customer-communication-as-clear-as-mud/#comment-2417 Cindy King Fri, 07 Aug 2009 06:07:11 +0000 http://www.m4bmarketing.com/?p=1790#comment-2417 Oh, I know I have too. It is usually when I'm trying to go one step further in multitasking than I should, or when my brain is not fully functioning because it is too early or too late in the day. But this also makes it easy for me to understand my mistake. But I have spent a fair amount of energy trying to teach one of my daughters to improve her communication. She is a great people person, but often is as "clear as mud" when explaining things. And I do think there is an element of "strategy" involved, or strategic communication. Some people seem to be better than others at different components of communication. Oh, I know I have too. It is usually when I’m trying to go one step further in multitasking than I should, or when my brain is not fully functioning because it is too early or too late in the day. But this also makes it easy for me to understand my mistake.

But I have spent a fair amount of energy trying to teach one of my daughters to improve her communication. She is a great people person, but often is as “clear as mud” when explaining things. And I do think there is an element of “strategy” involved, or strategic communication. Some people seem to be better than others at different components of communication.

]]> By: Susan Oakes http://www.m4bmarketing.com/customer-communication-as-clear-as-mud/#comment-2415 Susan Oakes Thu, 06 Aug 2009 22:14:09 +0000 http://www.m4bmarketing.com/?p=1790#comment-2415 Hi Cindy, I bet they thought you were having the problem not them. Although I am sure we have also made this type of mistake. I know I have. Hi Cindy,

I bet they thought you were having the problem not them. Although I am sure we have also made this type of mistake. I know I have.

]]> By: Cindy Kingc http://www.m4bmarketing.com/customer-communication-as-clear-as-mud/#comment-2413 Cindy Kingc Thu, 06 Aug 2009 12:33:05 +0000 http://www.m4bmarketing.com/?p=1790#comment-2413 The title of this article made me laugh - this is something I ran into a few times this past week - I just could not understand what they were trying to sell. This is a good reminded to not be self-focused. The title of this article made me laugh – this is something I ran into a few times this past week – I just could not understand what they were trying to sell.

This is a good reminded to not be self-focused.

]]> By: bizsugar.com http://www.m4bmarketing.com/customer-communication-as-clear-as-mud/#comment-2411 bizsugar.com Thu, 06 Aug 2009 06:06:52 +0000 http://www.m4bmarketing.com/?p=1790#comment-2411 <strong>Is Your Customer Communication As Clear As Mud?...</strong> These days a lot of our communication is via other means than face to face or even the telephone. When communicating by email to a customer’s question or request, you may think you are communicating clearly but are you really? Have you ever faced the s... Is Your Customer Communication As Clear As Mud?…

These days a lot of our communication is via other means than face to face or even the telephone. When communicating by email to a customer’s question or request, you may think you are communicating clearly but are you really? Have you ever faced the s…

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