Category Archives: Service Delivery

We Provide Great Customer Service …But

You are about to enter a shop and you see a sign. “We reserve the right to refuse service to those who walk in on their mobiles”. As you approach the counter another sign says – “Please refrain from using your mobile phone whilst being served”. It doesn’t take long to realise that they do… Continue Reading

Simple Customer Service Marketing Tips

We all like to receive great customer service. Not only when we buy but if we have any problems or need help after the sale. That is why it is essential you have a customer service program in place as part of your marketing program. The best customer service programs are simple to understand, implement… Continue Reading